989db's Terms and Conditions — A Complete Guide for Members

1 General Terms & Conditions

989db (hereinafter referred to as the "Platform") is an international online gaming platform that provides gaming services to members across Bangladesh and other countries. These Terms and Conditions apply to the 989db website, mobile app, and all related services.

By accessing our Platform or creating an account, you automatically agree to these Terms and Conditions. Please read them carefully before registering. If you do not agree with any of the terms, please refrain from using 989db.

989db is strictly for adults aged 18 and above. Use of the Platform by minors is completely prohibited. Complying with 989db's Terms and Conditions is both an ethical and legal responsibility of every member.

2 Account Registration & Eligibility

The following requirements must be met to open an account on 989db:

• You must be at least 18 years of age.
• Each person may only create one account. Creating multiple accounts from the same IP address, device, or household is prohibited.
• You must provide accurate name, mobile number, and payment details during registration. Accounts registered with false information may be closed.
• Keeping your account password confidential is your own responsibility. Sharing account access with anyone else is prohibited.
• If using 989db's services is prohibited under the local laws of your place of residence, you are solely responsible for that.

Account Verification

After registration, 989db may request identity verification at any time. If verification is not completed, withdrawals and other services may be temporarily suspended. A national ID card, passport, or other government-issued document may be required.

3 Deposit & Withdrawal Policy

989db supports Mobile Banking, Nagad, Rocket, and USDT (TRC20/ERC20) payments for members in Bangladesh. The following rules apply to all deposits and withdrawals:

Deposit Rules

• Deposits must be made from a payment account registered in the member's own name.
• Third-party deposits are strictly prohibited. Violating this policy may result in the deposit being cancelled.
• A minimum deposit amount applies and may vary depending on the payment method.
• Deposits are typically processed within a few minutes. If you experience any issues, please contact our support team.

Withdrawal Rules

• Withdrawals can only be made to a verified payment method that was used for the original deposit.
• Withdrawal requests are typically processed within 15-30 minutes. However, delays may occur if verification is still pending.
• To withdraw funds earned from a bonus, the specified wagering requirements must be met.
• 989db reserves the right to review any withdrawal request it considers suspicious.

4 Bonus & Promotion Terms

989db regularly offers a variety of bonuses and promotional deals. The following conditions apply to all bonus usage:

• Each bonus has its own wagering requirements and expiry date, as specified in the bonus offer details.
• A member may claim any given promotion only once.
• Bonuses may only be used for gaming and cannot be withdrawn directly until the wagering requirements have been fulfilled.
• If bonuses are collected or abused through multiple accounts, all bonuses will be voided and the account may be suspended.
• 989db reserves the right to modify or cancel any bonus offer at any time without prior notice.
• In any dispute relating to bonuses, 989db's decision shall be considered final.

5 Betting & Gaming Rules

The following rules must be observed when placing bets or playing games on 989db:

• Once a bet is confirmed, it cannot be cancelled. Please review all details carefully before placing your bet.
• 989db reserves the right to review and void or correct any outcome resulting from a technical error.
• If abnormal winnings are obtained by exploiting any system or game vulnerability, 989db reserves the right to void those winnings.
• In Live Casino games, the dealer's decision is final and no technical intervention is possible.
• Each game has its own rules, and it is the member's responsibility to read them before playing.

989db uses industry-leading RNG (Random Number Generator) technology to ensure fair gameplay at all times, regularly audited by independent third parties.

6 Prohibited Activities

The following activities are strictly prohibited on 989db:

• Using another member's account or selling your account.
• Using bots, scripts, or automated software to play games.
• Attempting to breach the platform's security systems.
• Using 989db for money laundering or the transfer of illegal funds.
• Harassing or acting harmfully toward other members.
• Claiming bonuses or promotions through multiple accounts.
• Exploiting any bug or glitch on the platform without reporting it.

7 KYC & Identity Verification

To comply with international financial regulations, 989db reserves the right to verify the identity of its members. This process is known as KYC (Know Your Customer).

When might KYC be required?

• At the time of your first withdrawal request.
• When processing large transactions.
• In cases of suspicious transactions.
• Account recovery period.

Documents Required for KYC

• Government-issued ID (National ID card, passport, or driving license).
• Proof of address (utility bill or bank statement).
• Proof of payment method ownership.

KYC document verification is typically completed within 24-48 hours of submission. Withdrawals will be temporarily on hold until verification is complete.

8 Responsible Gaming Policy

989db believes gaming should be a healthy form of entertainment. That's why we make responsible gaming our top priority. The following tools are available to every member:

• Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Session Limit: Set a time limit for how long you play in a single session.
• Self-Exclusion: The option to close your account temporarily or permanently.
• Reality Check: Periodic alerts reminding you how long you have been playing.

If you feel that gaming is having a negative impact on your life, please reach out to our support team or Responsible Gaming Page Visit.

9 Account Closure & Suspension

989db reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Violation of terms and conditions.
• Registering with false or inaccurate information.
• Operating multiple accounts.
• Where evidence of suspicious financial transactions or fraud is found.
• Attempting to compromise platform security or harm other members.
• Failure to pass KYC verification.

Members may also request account closure at any time. In such cases, any existing balance (subject to wagering requirements being met) can be withdrawn.

10 Limitation of Liability

989db accepts no liability for the following:

• Any loss or bet outcome resulting from an internet connection failure.
• Delays or losses caused by third-party software or payment gateways.
• Losses resulting from a member's own negligence or unauthorized use of their account.
• Temporary service interruptions caused by technical maintenance or upgrades.
• Losses arising from force majeure events (natural disasters, cyberattacks, government directives, etc.).

989db is committed to delivering the highest standard of service. For any unintentional issues, we sincerely apologize and pledge to resolve them as quickly as possible.

11 Dispute Resolution Process

Any dispute with 989db will be resolved through the following steps:

• Step 1: First, report the issue via live chat or a support ticket. Most issues are resolved at this stage.
• Step 2: Our support team will review your complaint within 48 hours and get back to you.
• Step 3: If the resolution is unsatisfactory, the matter will be escalated to senior management.
• Step 4: For a final resolution, mediation through 989db's licensing authority may be sought.

12 Policy Changes & Updates

989db reserves the right to update these Terms and Conditions, in whole or in part, at any time. Members will be notified through the Platform or via their registered contact details before any changes take effect.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions about these Terms and Conditions, please contact our support team or FAQ Page See.